Refund and Return Policy

Overview

Our refund policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

No Refunds

All payments for services with Rekeba Screening are due 72 hours before the scheduled appointment.

If you need to cancel or reschedule, you must notify us at least 72 hours prior to the scheduled service to receive a 50% refund of your payment. Cancellations made less than 72 hours before the service are not eligible for a refund.

Once a service has been rendered, all payments are final and no refunds will be issued, including in cases of dissatisfaction of the results, change of mind, or circumstances beyond our control.

We encourage you to review our services and ask any questions before scheduling to ensure clarity and satisfaction. Your understanding and agreement to this policy ensure a smooth and transparent experience for everyone. At Rekeba Screening, we take pride in providing high-quality services.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@rekebascreening.com.

Sale items

All services purchased through Rekeba Screening are final unless otherwise specified.

Clearance, discounted, or promotional services are non-refundable and cannot be exchanged.

Please review your order services carefully before completing your purchase.

Exchanges

Scheduled services cannot be exchanged for a different service once confirmed, except at the discretion of Rekeba Screening.
Clients may reschedule a service 1 time if notice is given at least 72 hours prior to the scheduled appointment.
Exchange services must be of equal value; any difference in price will be adjusted at the time of rescheduling.
Services rendered as scheduled are final, and no exchanges or refunds will be issued after completion.

Gifts

Gift services must be scheduled by the recipient and are subject to the same payment, cancellation, and rescheduling policies as regular services.
Payments for gift services are final and non-refundable once purchased.
Gift services may be redeemed within [10 days] of purchase unless otherwise stated.
If the recipient cannot use the gift service, it may be rescheduled according to the standard rescheduling policy, but no cash refunds or exchanges for different services will be issued.
Gift services are non-transferable unless authorized by Rekeba Screening.